Terms of Use
These terms cover your use of AG-ID. Please read them — they explain who owns your farm records and where the limits of the compliance and AI features sit.
1. Agreement and who these terms cover
These terms are between AG-ID and the person or farm business that creates an account. By creating an account, ticking the acceptance checkbox or tapping the 'I Agree' button or continuing to use AG-ID after an update, you agree to them and acknowledge that you have read and understood these terms. If you accept on behalf of a farm business, you confirm you have authority to bind that business, and you agree to be personally responsible for ensuring the business complies with these terms. Invited users (agronomists, workmen, and others) are bound by these terms through their own acceptance, which must occur before they access any farm records. If we make changes to these terms that materially disadvantages you, we will provide at least 14 days' notice before the change takes effect, and your sole remedy is to cancel your subscription before the effective date.
2. Who owns the records
Every record created in AG-ID belongs to the farm business it was created for. Agronomists, workmen and other invited users act on that business's behalf and do not acquire ownership of its data. We claim no ownership of your farm records. The farm business can export its records at any time using the in-app export tools.
3. Licence you grant us
You grant AG-ID a limited licence to store, process and display your records only as needed to operate the service for you. This licence survives termination of your subscription solely to the extent necessary for AG-ID to fulfil its data retention obligations under these terms and applicable law, after which it ceases. We may use de-identified and aggregated data (for example, district-level price or yield benchmarks) that has been processed so that it cannot reasonably identify you, your farm or any individual. We do not sell identifiable farm data to any third party. AG-ID retains ownership of any insights, models, benchmarks or derivative works developed from de-identified and aggregated data.
4. Access and responsibility for accounts
You are responsible for who you invite and what access you grant them, including financial visibility, and for removing access when someone leaves. Accounts are for the named individual only — do not share sign-in details. Keep your credentials private and tell us promptly if you believe an account has been compromised. You are responsible for activity that occurs under your account.
5. Agronomists are independent
Agronomists who use AG-ID are independent professionals engaged by the farm business, not employees or agents of AG-ID. Recommendations, rates and advice recorded in AG-ID are the agronomist's own professional output. AG-ID does not provide agronomic advice and is not responsible for the content of recommendations exchanged through the platform.
6. Compliance records are a tool, not advice
Spray diaries, withholding period warnings, LPA/NVD-style exports and other compliance features are formatting and record-keeping aids only. They do not constitute regulatory or legal compliance advice, and AG-ID makes no representation that use of these features will result in compliance with any applicable law, standard, industry code, or regulatory requirement. You remain solely responsible for what you submit to a processor, buyer or regulator, and for verifying label rates, withholding periods, re-entry intervals and any other regulatory requirements against the product label and current legislation before submitting or relying on any record. AG-ID is not liable for any loss, penalty, fine, regulatory action, rejection of produce, or consequential damage arising from errors in withholding period data, label rate extraction, or any compliance output generated by the service, whether or not caused by an error in the AG-ID platform.
7. Agronomic and financial outputs
Yield estimates, nutrient budgets, gross margins, price guides, decile rankings and similar calculations are indicative only. They depend on the data you enter and on assumptions built into the models. They are not agronomic, financial or legal advice, and should not be the sole basis for significant decisions.
8. AI features
AG-ID uses automated extraction to read photos of labels, invoices, feed tests and contracts. Automation is inherently imperfect and may produce incorrect, incomplete or misleading results due to factors including image quality, document format, handwriting, language variation, and the limitations of the underlying AI technology. You must verify all extracted values against the original source document before saving, submitting or relying on them for any purpose, including regulatory compliance, financial decisions, or agronomic recommendations. AG-ID does not warrant the accuracy, completeness or fitness for purpose of any automatically extracted data. AG-ID is not liable for any loss or damage arising from your reliance on extracted data that has not been independently verified by you against the source document, regardless of the cause of the extraction error.
9. Offline capture and sync
AG-ID stores entries on your device when you are out of coverage and syncs them when you reconnect. Records held only on a device that is lost, wiped or reset before syncing cannot be recovered. You are responsible for keeping your device secure and for allowing sync to complete before disposing of or resetting a device.
10. Subscriptions and payment
Plans are billed monthly in advance in Australian dollars through our payments provider and can be cancelled at any time, effective at the end of the paid period. Trials convert into a paid plan unless cancelled before they end. Fees already paid are not refundable except where the law requires it. Prices are inclusive of GST where applicable. We may change pricing with at least 30 days' notice; the new price applies from your next renewal after the notice period. If a payment fails, AG-ID will notify you and allow a grace period of seven days in which to update your payment details. If payment is not received within that seven-day grace period, AG-ID is not liable for any loss, damage or inconvenience arising from account suspension during or after a grace period where payment has not been received, including any inability to access farm records during the suspension period.
11. Cancellation and your data afterwards
When a subscription ends, your records are retained in read-only form for 90 days so you can export them. After that 90-day window, AG-ID will permanently delete your farm records from its systems, including any backups, except to the extent that retention is required by applicable law. We strongly recommend exporting your records before cancelling, as deleted data cannot be recovered. AG-ID is not liable for any loss or damage arising from the deletion of data after the 90-day retention period, including where a user has not exported records prior to deletion. We may retain minimal billing and audit records where required by law and these retention obligations survive termination of your subscription.
12. Acceptable use
You must not misuse AG-ID: no unlawful activity, no attempting to access another farm's data, no scraping or bulk extraction, no interfering with the service's operation, and no uploading malicious content. We may suspend or terminate accounts that breach these rules, and where possible we will give notice and a chance to remedy first.
13. Our intellectual property
AG-ID — the software, design, logo and documentation — belongs to us. These terms give you a non-exclusive, non-transferable right to use the service while your subscription is active. You may not copy, resell or reverse-engineer the service except as permitted by law.
14. Third parties we rely on
AG-ID uses third-party services to operate: authentication and hosting providers, a payments provider, an AI provider for extraction, mapping tile providers, and an email provider. Using AG-ID means your data may be processed by those services for the purposes of running the app, under their own privacy and security terms.
15. Indemnity
To the extent permitted by law, you indemnify and hold harmless AG-ID, its officers, employees, contractors, agents and third party service providers (together, the AG-ID parties) against all claims, losses, liabilities, costs and expenses (including reasonable legal costs on a solicitor-client basis) arising from or in connection with: data you enter, upload or submit through AG-ID; your use of or reliance on any compliance, recommendation, or AI extraction output generated by AG-ID; access you grant to other users, including agronomists and invited workman, and any acts or omissions of those users; your breach of these terms or any applicable law or regulation; and any regulatory investigation, fine, penalty or enforcement action brought against an AG-ID party arising from your use of the service or your failure to comply with applicable law.
16. Availability and liability
We work hard to keep AG-ID available but cannot guarantee uninterrupted service. AG-ID is not liable for outages; data loss caused by circumstances outside AG-ID's reasonable control, including third party provider failure, device loss or failure to sync; any indirect, consequential, special or incidental loss or damage of any kind, including lost income, lost profit, crop loss, loss of data, loss of business opportunity, or regulatory fines, whether arising in contract, tort, statute, or otherwise, even if AG-ID has been advised of the possibility of such loss. To the maximum extent permitted by law, AG-ID's total aggregate liability to you for all claims arising under or in connection with these terms is limited to the subscription fees you paid in the twelve months immediately before the event giving rise to the claim. Where AG-ID's liability cannot be excluded under the Australian Consumer Law (including non-excludible guarantees under sections 60 to 62 of the Competition and Consumer Act 2010 (Cth)), AG-ID's liability is limited, to the extent permitted by section 64A of the Australian Consumer Law, to: (a) in the case of services, resupplying the services or paying the cost of having the services resupplied; and (b) in the case of goods, replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of any of those things.
17. Governing law and disputes
These terms are governed by the laws of South Australia, and the courts of South Australia have exclusive jurisdiction. Before starting formal proceedings, both parties agree to attempt to resolve disputes in good faith for at least 30 days.
18. Changes to these terms
We may update these terms. When we do, the version number changes and you will be asked to accept the new version the next time you sign in. Continuing to use AG-ID after accepting means you agree to the updated terms. If a change materially disadvantages you, you may cancel before it takes effect.
19. General
If part of these terms is found unenforceable, the rest still applies. You may not transfer your account without our consent. These terms are the entire agreement between you and AG-ID about the service. You can contact us through the Contact page with any questions about these terms.
These terms are a plain-English summary written by the AG-ID team and are not legal advice.